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Shipping & Returns

Shipping

All Orders are sent via Australia Post or Courier Service when full payment is received.

Please note we are also registered with Australia post to ship dangerous goods so that you will still enjoy the same cost of delivery service for normal parcels with no extra dangerous goods charge.

Our charges of shipping are calculated on a flat rate of for Perth Metro $13.50

Same day delivery is available to Perth customers Monday-Friday orders need to be placed before 10.30am

Delivery time depends on which state you are located for Western Australia 1-3 working days for all other States please allow 5-10 working days for items to transit from Perth.

To track your order click on the order tracking link fill in your email address along with your Order Number to find the Status of your order.

We are not responsible for any items lost and delayed in transit unless insurance and extra payment is paid for tracking.

The only time shipping is delay is if we do not have certain item in stock and we will notify the customer in regards to delivery times.

 

RETURNS, REFUNDS & EXCHANGE POLIC

This policy has been written in congruence with the Competition and Consumer Act 2010 (previously known as the Trade Practices Act 1974 (TPA)) 

The Pronail Essentials team reserve the right to refuse a refund, return or exchange if they deem that it does not fit within the outlined specifications in this policy.

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    Please make your final selections carefully as there is strictly NO Returns, Refunds or Exchanges as a result of Change of Mind.

     

    Due to product hygiene and safety the following products cannot be returned or exchanged once removed from the store:

     

    -          Nail File Products, these include but are not limited to All Handheld Files and Buffers, Mandrel Sanding Bands and E File Drill Bits.

    -          Gel Polish Products, these include but are not limited to Gel Polishes, Top + Base Coats and Nail Prep Products (i.e. PH Prep, UltraBond, Protein Bond)

    -          Cuticle Oil Products

    -          Powder Products, these include but are not limited to Slick n Pour, Tubbed Acrylic Powders and Coloured Acrylic Powders

 
Electrical Equipment
 

 

All electrical equipment items come with a 12month Manufacturers Warranty from date of purchase, please retain you receipt to validate warranty.

 

This warranty covers if the product is faulty and does not perform as stated on the packaging.

 

This warranty does not cover accidental damage (i.e. dropping), damage that occurs from incorrect use, and general wear.

 

If electrical equipment has been opened or tampered with, the provided warranty is automatically void.

 

Please note, if any equipment requires being sent away for repairs Pronail Essentials does not offer an interim replacement whist repairs are being completed. In the circumstance that a refund is approved a 20% restocking fee will be applicable on the item returned.