Shipping , Returns & Training Policy

Shipping 

Carriers

  • Australia Post or Courier Service: Used for shipping once full payment is received.

  • Dangerous Goods: Shipped without extra fees via Australia Post (certified by Pronail Essentials).

Shipping Charges

  • Perth Metro: Flat shipping rate of $13.50.

Same-Day Delivery (Perth Only)

  • Availability: Monday to Friday.

  • Cut-Off Time: Orders must be placed before 10:30 AM.

Estimated Delivery Timeframes

  • Western Australia: 1–3 business days.

  • Other States in Australia: 5–10 business days.

Tracking & Liability

  • Tracking: Available via a link using your email + Order Number.

  • Lost/Delayed Items: Pronail is not liable unless insurance and tracking upgrades are paid.

  • Stock Shortages: Customers will be notified in case of delays due to out-of-stock items.

 Returns, Refunds & Exchange Policy

Legal Framework

  • Complies with the Competition and Consumer Act 2010 (formerly Trade Practices Act 1974).

  • Returns may be refused if the policy isn't met.

General Returns

  • No returns, refunds, or exchanges for change of mind.

  • This is strictly enforced, so customers are encouraged to choose products carefully.

Non-Returnable Items (for Hygiene/Safety Reasons)

Includes but not limited to:

  • Nail File Products: Files, buffers, sanding bands, drill bits.

  • Gel Polish Products: Gels, base/top coats, bonding/prep solutions.

  • Cuticle Oils

  • Powders: Slick n Pour, acrylic powders.

⚡ Electrical Equipment Policy

Warranty

  • 6-month Manufacturer's Warranty (from purchase date).

  • Proof of purchase is required.

Warranty Covers

  • Defective performance of equipment.

Warranty Exclusions

  • Accidental damage.

  • Misuse or improper handling.

  • Normal wear and tear.

  • Tampering or opening voids the warranty.

Repairs & Refunds

  • No loan/replacement units during repairs.

  • Approved refunds are subject to a 20% restocking fee.

Nail Training Policy (In-store & Online)

Bookings & Payments

  • A non-refundable deposit or full payment is required to secure a booking.

  • Remaining fees must be paid before or on training day.

  • Payment methods:

    • ✅ In-store

    • ✅ Bank Transfer

    • ✅ Online checkout

Cancellations & Rescheduling

  • Deposits are non-refundable.

  • Rescheduling:

    • Free if 7+ days' notice.

    • $50 fee if < 7 days.

    • No-shows/late cancellations (<48 hours): all payments forfeited.

Late Arrivals

  • Arrive 10–15 minutes early.

  • Being 15+ minutes late may result in cancellation or a rescheduling fee.

Model Requirements

  • Some courses require a live model (specified in course description).

  • If not provided:

    • Session may be shortened or

    • Rescheduled at your cost.