Shipping
Carriers
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Australia Post or Courier Service: Used for shipping once full payment is received.
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Dangerous Goods: Shipped without extra fees via Australia Post (certified by Pronail Essentials).
Shipping Charges
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Perth Metro: Flat shipping rate of $13.50.
Same-Day Delivery (Perth Only)
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Availability: Monday to Friday.
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Cut-Off Time: Orders must be placed before 10:30 AM.
Estimated Delivery Timeframes
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Western Australia: 1–3 business days.
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Other States in Australia: 5–10 business days.
Tracking & Liability
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Tracking: Available via a link using your email + Order Number.
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Lost/Delayed Items: Pronail is not liable unless insurance and tracking upgrades are paid.
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Stock Shortages: Customers will be notified in case of delays due to out-of-stock items.
Returns, Refunds & Exchange Policy
Legal Framework
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Complies with the Competition and Consumer Act 2010 (formerly Trade Practices Act 1974).
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Returns may be refused if the policy isn't met.
General Returns
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No returns, refunds, or exchanges for change of mind.
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This is strictly enforced, so customers are encouraged to choose products carefully.
Non-Returnable Items (for Hygiene/Safety Reasons)
Includes but not limited to:
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Nail File Products: Files, buffers, sanding bands, drill bits.
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Gel Polish Products: Gels, base/top coats, bonding/prep solutions.
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Cuticle Oils
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Powders: Slick n Pour, acrylic powders.
⚡ Electrical Equipment Policy
Warranty
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6-month Manufacturer's Warranty (from purchase date).
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Proof of purchase is required.
Warranty Covers
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Defective performance of equipment.
Warranty Exclusions
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Accidental damage.
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Misuse or improper handling.
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Normal wear and tear.
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Tampering or opening voids the warranty.
Repairs & Refunds
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No loan/replacement units during repairs.
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Approved refunds are subject to a 20% restocking fee.
Nail Training Policy (In-store & Online)
Bookings & Payments
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A non-refundable deposit or full payment is required to secure a booking.
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Remaining fees must be paid before or on training day.
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Payment methods:
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✅ In-store
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✅ Bank Transfer
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✅ Online checkout
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Cancellations & Rescheduling
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Deposits are non-refundable.
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Rescheduling:
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Free if 7+ days' notice.
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$50 fee if < 7 days.
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No-shows/late cancellations (<48 hours): all payments forfeited.
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Late Arrivals
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Arrive 10–15 minutes early.
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Being 15+ minutes late may result in cancellation or a rescheduling fee.
Model Requirements
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Some courses require a live model (specified in course description).
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If not provided:
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Session may be shortened or
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Rescheduled at your cost.
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