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Frequently Asked Questions

Have questions about ordering our products? We have compiled our Frequently Asked Questions about Wholesale Nail Supplies (ProNail Essential FAQs) for your convenience. If you do not see the answer you desire here, please do not hesitate to contact us.

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Where do your products come from?

We choose brands that have good reptuations in the United States and within Australia... all recognized brands within the Nail & Beauty industry, including Adina, Caron Laboratories, Color, Club, Gracia Nails, Konad, Cacee GP Gel Polish, Lomas,iNfu Oh Nail Creations, NSI Acrylic, Ozotic Pro, Platinum Nail Systems, Qtica, Q-TicklesRefecto, CilSalon & Spa, Young Nails, Sheekee Nail Wraps, PHD Acrylic Nail Systems.

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Do you stand by the quality of your products?

ABSOLUTELY! Our quality products are used by many of our nail tech clients, plus training schools throughout Australia.

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How do I know what products are best for my salon?

If you are unsure of what products are best for your salon, you may contact us to discuss your needs further. We do offer demonstrations and samples when available.

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How do I sign up for your NailArt Courses?

Information about our courses is located on our NailArt Courses page. 

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What are your wholesale terms?

We only supply to the nail and beauty trade, as all our products are intended for professional use only. All new clients must fax their qualifications or an active business certificate. Registered businesses that register with us for wholesale are also entited to further discounts for certain products on our website. For more information, please review our Wholesale Registration & Information.

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What are your payment terms and ordering processes?

We accept several forms of payment and offer several ordering options. Please review our Orders & Payment Concerns.

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My order is being shipped; when can I expect it?

For shipping information and delivery times, please review our Shipping Information.

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Can I return items from my order?

We do not offer refunds or exchanges if you change your mind about products you have ordered. If your order has a defective item, you must contact us within 7 business days of purchase (or receipt of item, if shipped). Please review our Return Information for more details.

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